PS - You still need to be nice to one another!
I had shopped at Zellers on July 6th and had a horrible experience and when I saw at the bottom of the til tape the hbc questionaire I decided to go online and fill it out. Today I got a call in regards to my complaint(s) and not only did the man take the time to listen to my complaint about that day but also previous ones I have had in the past which I hadn't complained other than here but he asked me to pay attention in the next month to see if there are any changes and to let him know of my experience. I also let him know about the complaints via this website and that we overall have found the customer service go down dramatically. He gave me 10,000 points for my trouble too
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