SOLD

[KSW's Mom]

sold

[Diamonez]

ahhh im so fustrated, Back in 2002 YES thats right 2002 I co-signed for a friend to get a phone, 6 months later cause thats all i needed to do it for while she made all her payments on time, we took my name OFF the account. At that time nothing was said to me about what if this or that.
Now 4 YEARS later I get a bill in the mail that says if this amount is not paid by this date I will loose MY phone service!!! What the heck.... so i phoned and the lady was rude to me because i didnt understand, and she said when the account was transfered out of my name there was an outstanding balance and IM RESPONSIBLE for paying for it!! YET no-one had the nerve to tell me that 4 years ago at the time. She said to me that they are JUST getting to the old accounts now. ahhh Its so fustrating!

OH and then the lady says so what i could do is add this balance on to your bill for you and I said"NO WAY I'M NOT PAYING FOR IT"! They will be. and she said as long as its paid by this day!! AHHH the Nerve!

Sounds like its time to transfer your phone service to shaw digital
You would think with the competition they have they would learn to treat their customers better???

[elliemay]

I think I might be tempted to call the Better Business Bureau about this. Four years and no bill?? I find it hard to believe that it takes 4 years to get an invoice out on outstanding accounts. Also if the BB can't help you I would ask them who governs Telus, ie CRTC, and once you find out write a letter of complaint to them. I know you probably signed a contract 4 years ago but come on, four years...

I know how difficult it is to deal with these kind of problems, especially when you can't talk to someone face to face and each time you call you get a different person.



Good Luck


PS I'm just editing to tell you that on the Telus site there is a spot for you to click on for the CRTC. It links you up to the CRTC and there you can place a complaint.

[islandmom]

can I ask, when you co signed for your friend was it with Telus or BC tel?

[here & there]

Isn't there some sort of statute of limitations on bills? If not, there should be. I switched to shaw & am so happy with the service.