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Frequently Asked Questions

Frequently Asked Questions / Products Programs & Services

How do I edit my Marketplace listing information?


1) Log in to your account
2) Go to "My Account"
3) Click "My Businesses"
4) Click "edit listing"
5) Enter information into appropriate fields
6) Click "submit"

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How do I enter/edit my Showcase Page information?


1) Log in to your account
2) Go to "My Account"
3) Click "My Businesses"
4) Click "Edit Showcase & Thumbnail"
5) Enter information into appropriate fields
6) Click "submit"

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How do I include my business in the Featured Business column?


All KIV Advertisers with a Showcase Listing may be included in our Featured Business pool.

If you have a Showcase Listing with KIV, you only need to have an active Showcase Page to be automatically included in our pool. However, we recommend you include a Featured Business Thumbnail as well.

To select a Featured Business Thumbnail:
1) Log in to your account
2) Go to "My Account"
3) Click "My Businesses"
4) Click "Edit Showcase"
5) Click "Browse" next to the 'Featured Business Thumbnail' field
6) Select your desired image
7) Click "Submit"

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How do I take advantage of KIV's FREE Introductory Leaderboard Offer?


If you are a new KIV Advertiser, you're automatically eligible for our FREE Introductory Leaderbaord Offer.

All you need to do to sign up, is submit your image and website address, and wait for your ad to be approved (usually 24-48 hours).

To Submit your FREE Introductory Banner
1) Log in to your account
2) Go to "My Account"
3) Click "My Businesses"
4) Click "Submit FREE Introductory Banner"
5) Click "Browse"
6) Select a 468x60 pixel image
7) Enter a website to link the ad to
8) Click "submit"

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How do I get an invoice for my KIV Marketplace Listing?


An invoice is automatically created when you sign up for a KIV Marketplace Listing.

To view your invoice:

1) Log in to your account
2) Click 'My Account'
3) Click 'My Invoices'
4) Click the actual invoice link

Your invoice will open in a new tab or window.

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How do I get a receipt for my KIV Marketplace Listing?


A receipt is automatically created when you pay for a KIV Marketplace Listing.

To view your receipt:

1) Log in to your account
2) Click 'My Account'
3) Click 'My Receipts'
4) Click the actual receipt link

Your receipt will open in a new tab or window.

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Where can I mail a cheque for my Marketplace Listing?


Please mail your cheques to:

Kids In Victoria
101-1001 W Broadway - Suite 188
Vancouver BC
V6H 4E4

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